Senior Category Manager – Home improvement services
Livspace is Building the world’s first end to end interior design platform out of India. We are disrupting the interior design space by making every interior designer an entrepreneur by offering them a curated catalog of products/services and the infrastructure (online & offline) required to deliver a top-notch experience to customers. Livspace connects its customers to a designer from our exclusive community of the best designers from across the country. The designer uses the Livspace Platform to deliver the customer her dream home.
– As Sr Category Manager, you will be responsible for improving customer experience by ensuring seamless service delivery at scale.
– Home improvement services category includes civil and allied works (eg false ceiling, painting, flooring, paneling) and non -standard furniture’s (eg vanity unit) delivered by Livspace-certified contractors/professionals.
ROLES AND RESPONSIBILITIES :
– Grow supply side by professional profiling, appropriate pricing and effective match-making
– Create widest breadth and depth of Contractors/Professionals, so that customers can find the right one for them for all needs, locations or price points
– Institutionalize service delivery norms
– Ensure a seamless experience for- Contractors/Professionals through processes and tech workflows
Must have qualifications :
– 3+ years of work-experience in startups, consulting or operations ;preferably in services industry
– Strong analytical skills and a data driven decision making mentality
– Strong leadership and people skills
– Extremely high level of ownership
– Excellent written and verbal communication skills
– Should be from NIT/BITS/IIT/IIM/ISB/XLRI